Terms & Conditions

Last Updated: January 2025
Effective Date: January 2025

1. Introduction

Welcome to Premio Living. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from our e-commerce platform. By accessing our website or making a purchase, you agree to be bound by these Terms. Please read them carefully. These Terms comply with the Consumer Protection Act, 2019, Consumer Protection (E-commerce) Rules 2020, and other applicable Indian laws.

2. Company Information

3. Eligibility

To use our services and make purchases, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information during registration and checkout
• Comply with all applicable laws and regulations of India

4. Product Information & Country of Origin

We strive to provide accurate product information, including:

• Product descriptions, specifications, and dimensions
• Images and color representations (actual colors may vary slightly)
• Pricing and availability (subject to change without notice)
• Country of Origin: Clearly displayed on each product page as per E-commerce Rules 2020

We reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice.

5. Pricing & Payment

• All prices are in Indian Rupees (INR) and include applicable GST unless stated otherwise
• Prices are subject to change without notice
• We accept payments via credit/debit cards, UPI, net banking, and other approved payment methods
• Payment must be received in full before order processing
• We use secure payment gateways that comply with PCI-DSS standards
• Shipping charges, if applicable, will be clearly displayed before checkout

6. Order Acceptance & Cancellation

Order Acceptance:

• Your order constitutes an offer to purchase
• We reserve the right to accept or reject any order at our discretion
• Order confirmation will be sent via email upon acceptance
• A contract is formed only when we accept your order and send confirmation

Cancellation:

• You may cancel your order within 24 hours of placement for a full refund
• Cancellations after production has begun may incur charges
• Custom or made-to-order items cannot be cancelled once production starts
• We reserve the right to cancel orders due to product unavailability, pricing errors, or suspected fraud

7. Shipping & Delivery

• We deliver to addresses within India
• Delivery timelines are estimates and may vary based on location and product availability
• Risk of loss and title pass to you upon delivery
• You must inspect products upon delivery and report any damage or discrepancies within 48 hours
• Delivery attempts will be made as per the courier's policy; failed deliveries may result in return charges

8. Return & Refund Policy

Returns:

• Products can be returned within 7 days of delivery if unused and in original packaging
• Custom, made-to-order, and clearance items are not eligible for return
• Return shipping costs may apply unless the product is defective or incorrect
• Contact our customer service to initiate a return

Refunds:

• Refunds will be processed within 7-10 business days of receiving the returned product
• Refunds will be issued to the original payment method
• Shipping charges are non-refundable unless the return is due to our error

Defective Products:

• Report defects within 48 hours of delivery
• We will arrange for pickup and provide replacement or full refund
• Warranty terms apply as per manufacturer specifications

9. Intellectual Property

All content on this website, including but not limited to:

• Text, images, graphics, logos, and design
• Product descriptions and specifications
• Software, code, and functionality

is the exclusive property of Premio Living and protected by Indian and international intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

10. User Conduct

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems or data
• Interfere with the proper functioning of the website
• Upload malicious code, viruses, or harmful content
• Impersonate any person or entity
• Engage in fraudulent activities or payment disputes
• Scrape, copy, or reproduce website content without permission

11. Limitation of Liability

To the fullest extent permitted by Indian law:

• Premio Living shall not be liable for indirect, incidental, or consequential damages
• Our total liability for any claim shall not exceed the amount paid for the product in question
• We are not responsible for delays or failures due to circumstances beyond our control (force majeure)
• Product warranties are as specified by manufacturers; we do not provide additional warranties beyond those stated

12. Dispute Resolution & Grievance Redressal

Grievance Officer:

Dispute Resolution:

• All disputes shall first be attempted to be resolved through mutual negotiation
• If unresolved, disputes shall be subject to mediation or arbitration in Hyderabad, Telangana
• These Terms shall be governed by the laws of India
• Courts in Hyderabad, Telangana shall have exclusive jurisdiction

13. Privacy & Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in compliance with Indian data protection laws.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.

15. Consumer Rights

As per the Consumer Protection Act, 2019, you have the right to:

• Be protected against unfair trade practices
• Receive accurate product information
• Seek redressal against defective goods or deficient services
• File complaints with Consumer Forums at District, State, or National level

16. Contact Information